Getting Started

VoiCase is an AI-powered case management and whistleblowing platform designed for compliance teams, HR departments, and legal offices. The platform provides:

• Anonymous reporting channels — secure, multi-language channels employees can use to submit concerns without identifying themselves
• Case management hub — a centralized dashboard for tracking, investigating, and resolving reports
• AI-powered triage — automatic categorization, risk scoring, and routing of incoming reports
• Analytics and compliance reporting — real-time insights into report volumes, resolution times, and organizational risk patterns
• Audit trail — complete, immutable documentation of every action taken on every case

1. Configure your organization profile — set your company name, logo, and operating jurisdictions in Settings → Organization
2. Set up reporting channels — create branded web portals and QR code entry points for your employees under Channels → New Channel
3. Add team members — invite investigators, compliance officers, and administrators under Team → Invite Members
4. Configure case categories — customize the case taxonomy to match your organization's reporting categories under Settings → Categories
5. Set SLA rules — define escalation timelines and deadline tracking under Settings → SLA
6. Test the reporting flow — submit a test report through your new channel and verify it appears in the Case Hub

Once your basic setup is complete, explore these guides to configure advanced features:

• Set up AI-powered triage rules
• Configure compliance-specific settings (EU Directive, GDPR retention)
• Connect integrations (webhooks)
• Customize your analytics dashboard