The Analytics Dashboard provides real-time visibility into your organization's case management performance, compliance health, and risk patterns.

Key Metrics

Report volume — total reports received over time, segmented by channel, category, and location
Resolution time — average time from report submission to case closure, tracked against your SLA targets
Open case count — current active cases by stage, severity, and age
SLA compliance — percentage of cases meeting statutory and internal deadlines
Channel utilization — which reporting channels are being used most, and by which employee populations

Trend Detection

VoiCase's analytics identify patterns that may not be visible at the individual case level:

Volume anomalies — unusual spikes or drops in reporting from specific locations or categories
Category clusters — emerging trends in the types of reports being received
Repeat subjects — individuals or departments that appear across multiple unrelated cases
Seasonal patterns — cyclical variation in reporting that may correlate with business events

Generate pre-formatted reports for regulatory and board-level audiences:

EU Directive compliance report — 7-day acknowledgment compliance, 3-month feedback compliance, designated person activity
Board summary — executive-level overview of compliance program health, suitable for audit committee presentations
Custom reports — build custom reports by selecting metrics, date ranges, and segmentation criteria