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ManufacturingVerified Client

Resolution Time Cut from 45 Days to 12 Days

A global manufacturing company with over 10,000 employees across multiple countries, operating factories and offices where a mix of desk-based and deskless workers needed equal access to reporting tools.

45→12
Days to resolve whistleblower cases
10,000+
Employees
73%
Faster Resolution
Global
Deployment Scope

The Challenge

With over 10,000 employees spread across manufacturing plants, corporate offices, and distribution centers in multiple countries, the company struggled to provide consistent reporting access to all workers. Factory floor employees — many without corporate email addresses — had no practical way to report concerns. The average case resolution time of 45 days meant that workplace safety issues, harassment, and ethics violations festered for weeks before action was taken.

The ethics team was overwhelmed with manual case routing, and cross-border cases required coordination between legal teams in different jurisdictions with no shared system of record.

The Solution

VoiCase was deployed with a focus on accessibility for deskless workers and cross-border case management:

  • QR code-based anonymous reporting stations placed in factory break rooms and common areas, enabling phone-based submissions without corporate email
  • Multi-language support activated for 8 languages to cover the workforce across all operating countries
  • Automated case routing configured to direct reports to the appropriate regional ethics officer and legal team based on location and case category
  • SLA escalation rules set to automatically flag cases approaching deadline thresholds, ensuring no case fell through the cracks

The Results

The impact was felt across both resolution speed and organizational culture:

  • Average case resolution dropped from 45 days to 12 days — a 73% improvement driven by automated routing, faster triage, and clear SLA tracking
  • Report volume increased by 40% — deskless workers who previously had no access to reporting channels began submitting concerns for the first time
  • Anonymous reporting became the primary channel — over 65% of all reports were submitted anonymously, indicating the system built genuine employee trust
  • Cross-border case coordination improved dramatically — a single case view with jurisdiction-aware workflows replaced email chains between legal teams

“Before VoiCase, whistleblower cases took 45 days to resolve on average. Now we're closing them in under 12 days. The anonymous reporting feature has been a game-changer for trust.”

Marcus L.
VP of Ethics & Compliance
Global Manufacturing Company (10,000+ employees)

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